Privacy Policy

This Privacy Policy explains how we collect, use, and protect information when you visit our website. By using the site, you agree to the practices described in this policy.

1. Information We Collect

We collect information in two ways. When you submit a contact or quote request form on the site, we collect the information you enter — typically your name, phone number, email address, and any details you include in your message. When you visit the site, standard web server logs and analytics tools may record your IP address, browser type, referring page, and pages visited. This data is used in aggregate to understand how the site is used and to improve performance. It is not linked to any personally identifiable information.

2. How We Use Your Information

We use the information we collect to respond to your service inquiries and quote requests, contact you regarding a request or scheduled service, improve the content and usability of the site, and comply with legal obligations when required. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Contact Form Processing

Form submissions on this site are processed through Web3Forms, a third-party form handling service. When you submit a form, your information is transmitted to Web3Forms' servers and forwarded to us via email. Web3Forms does not store your submission data beyond what is needed to deliver it. You can review their privacy practices at web3forms.com.

4. Cookies and Tracking

The site may use cookies or similar technologies to support basic functionality and analytics. Cookies are small text files stored in your browser. You can configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some features of the site but will not prevent you from accessing content. We do not use cookies to track your activity across other websites or to serve targeted advertising.

5. Third-Party Links

The site may contain links to third-party websites such as mapping services or review platforms. We are not responsible for the privacy practices or content of those sites. Visiting a third-party link is at your own discretion, and we encourage you to review the privacy policy of any site you navigate to.

6. Data Retention

We retain contact form submissions and related correspondence for as long as necessary to respond to your inquiry and fulfill any service agreement that follows. If you would like us to delete information you submitted, contact us and we will do so within a reasonable time unless we are required to retain it by law.

7. Data Security

We take reasonable technical and organizational steps to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and are not responsible for unauthorized access that is beyond our reasonable control.

8. Children's Privacy

This site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through this site, please contact us and we will promptly delete it.

9. Your Rights

Depending on where you are located, you may have the right to access, correct, or request deletion of personal information we hold about you. To make a request, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Governing Law

This Privacy Policy is governed by the laws of the applicable state. Any disputes arising from this policy or your use of the site shall be subject to the jurisdiction of the courts in the state where we operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the site after changes are posted constitutes your acceptance of the updated policy. For material changes, we will make a reasonable effort to notify you if you have provided contact information.

12. Contact

For questions or requests related to this Privacy Policy, reach out to us directly by phone or email. Contact details are listed in the footer of this site.

Elite Maitland Towing & Hauling
Maitland, FL
info@maitlandtowing.com
(689) 232-3797